Attention
Please BE AWARE that the vehicle compatibility list on eBay may not be 100% accurate. However the OE number provided in our listing is. If you are not certain about compatibility of the parts you wish to purchase, send us your VIN. Match the result with the OE number we have in the listing and that would be the Best way to guarantee fitment.
Please check the specification carefully to ensure you get what you want. If it is not due to quality issue or wrong description, the returning cost will be put in buyers side.
For international buyer with right-hand drive vehicle, please pay extra caution while choosing your parts and purchase at your own risk.
If you need any other parts related to certain same vehicle or engine, send us your 17 digit VIN and the list of parts you need, we have a full range of Genuine and OE quality Aftermarket parts to satisfy you.
Payment
Only PayPal is accepted due to payment security and customer convenience concern.
To accelerate the shipping process a bit, please clear your payment within 3 days after auction closure or placing the order. Otherwise Unpaid Item Dispute will be filled with eBay.
Shipping Details
Free shipping to USA. The default way to USA is international standard shipping.
Please confirm your shipping address in the checkout. We only ship to your verified eBay addresses. Your eBay address MUST MATCH your Shipping address.
The default way of shipping is international standard shipping. To US: 7-15 days on the way. To other countries could take around 10-25 days on the way. And bad weather or peak season could make it longer. Please be patient.
Usually, we will be shipping and upload tracking number within 72 hours after your complete the order payment.
We might change the package due to import custom reason. However, we will conduct strict packaging to ensure that your items are safe.
If you need urgent, please choose the express shipping option or send message to us after placing order.
Terms of Sales
The amount we charged only covers the product, shipping and handling. Any custom or import tax has to be put on buyers side.
Warranty
This item is covered by our 12 months unlimited mileage warranty.
The 12 months period is applied from the original date of purchase. Warranty and exchanges may be limited to defective and or damaged items during transit to you. PTSS Autoparts holds no responsibility or liability for additional repairs, damages (punitive or non-punitive), loss of time, or any other extraneous circumstances created by a purchase made from said party.
PTSS Autoparts reserves the right to request proof of purchase and mechanical failure in the event of any warranty claim; any returns or claims that violate Ebays Online Return policies will be reported.
Return Policy
We offer 30 days return policy. If you are not satisfied with your purchase, you can return the item(s) to us within 30 days with a copy of original invoice. No returns on any installed parts.
All we ask is you send it back in the same condition as it was received - new and un-used in an original package and must contain everything that was originally provided, such as packing materials, manuals, protective wraps and instructions. If your package is lost in transit to us, we are not responsible for any loss or damages and cannot refund you because the item cannot be resold or returned to our supplier. You will be directed to submitting a claim directly to your shipping company requesting any reimbursement.
If the product you receive is not the one you ordered, please take photos of any visible part numbers of visual reference and contact us directly; photos must be CLEAR and have the part numbers VISIBLE.
If you request a return not due to product quality issue, wrong description or damages, the returning cost will be put in buyers side, and shipping & handling cost are not refundable.
In order to process a return or exchange, please call us or send us a message through eBay and we will be happy to assist you immediately.
Customer Service
We strive to provide 5-star customer service! Even though we are carefully handling each case, there still could be some un-expected problems such as damage during the shipping etc.
If this happens, please do TELL US via E-mail or eBay message instead of leaving us Negative feedback, thanks!
We will work out a solution and get back to you within one working day.
